What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    NOS HAN ROBADO USTEDES

    Asked by bmbb9 on June 23, 2011 at 10:54 AM

    EVISEN SUS PAGOS ONLINE; LES PAGAMOS EN LA CUENTA BMBB9 Y NO ACTIVARON LOS FORMULARIOS:

     

    LADRONES!

    Page URL:
    www.bmcolombia.com/test

  • Profile Image

    Answered by allanftd on June 23, 2011 at 11:59 PM

    Hi bmbb9,

    For verification purposes, may we ask which email address you used to pay for the upgraded JotForm? Right now, your registered email address is bb1@bmcolombia.com.

    Can you confirm that you used the same when you paid for the subscription? you should use the same email address for all payments to avoid any issues.

    Thanks!

    JOTFORM SUPPORT

  • Profile Image

    Answered by allanftd on June 24, 2011 at 01:08 AM

    Hi bmbb9/Rene,

    It appears that you have used different email addresses when you paid twice for a Premium account. With your permission, we can refund the amount you paid erroneously.

    Your current account - bmbb registered under bb1@bmcolombia.com - reached its maximum submission limit since you now have 1106 submissions as of this writing. You can either upgrade to a Professional account or wait for the next cutoff date to reset the monthly submissions to zero.

    We'll await your response. Thank you for using JotForm!

    JOTFORM SUPPORT