- bmbb9Asked on June 23, 2011 at 10:54 AM
EVISEN SUS PAGOS ONLINE; LES PAGAMOS EN LA CUENTA BMBB9 Y NO ACTIVARON LOS FORMULARIOS:
- allanftdAnswered on June 23, 2011 at 11:59 PM
For verification purposes, may we ask which email address you used to pay for the upgraded JotForm? Right now, your registered email address is firstname.lastname@example.org.
Can you confirm that you used the same when you paid for the subscription? you should use the same email address for all payments to avoid any issues.
- allanftdAnswered on June 24, 2011 at 01:08 AM
It appears that you have used different email addresses when you paid twice for a Premium account. With your permission, we can refund the amount you paid erroneously.
Your current account - bmbb registered under email@example.com - reached its maximum submission limit since you now have 1106 submissions as of this writing. You can either upgrade to a Professional account or wait for the next cutoff date to reset the monthly submissions to zero.
We'll await your response. Thank you for using JotForm!