Duplicate error when adding custom email address as sender email

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    hollywood1
    Asked on January 04, 2014 at 11:00 AM

    i'm trying to add another sender email address that I own to the autoresponder, but it gives me a "duplicate" error.

    i add you a screeshot of it

    the new address that I'd like to add is: info@studiomedestetica.it

     

    thank you

    andrea

     

    Jot form user name: hollywood1

    User Id: info@studiomed.net

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    Welvin
    Answered on January 04, 2014 at 03:39 PM

    Hi Andrea,

    That is probably because of the current custom sender address added to your settings. Although, the domain is different, the system might consider that the same. Do you need the current custom email address on the record? If not, consider removing that one and add the other one. I think that should fix it.

    You may also consider using Mandrills SMTP: How to use Mandrill to Send Emails From Your Own Email Address

    Thanks

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    hollywood1
    Answered on January 04, 2014 at 09:38 PM

    Hi Welvin,

    I don't need the current custom email address. So, how can I remove it? I don't find a way.

    If you can, please remove it for me (from both my two forms).

    Thank you

    Andrea

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    Welvin
    Answered on January 05, 2014 at 01:02 AM

    Hi Andrea,

    Please follow this guide to remove your custom address: How to Edit/Delete Sender Emails on SMTP Settings.

    Please update us here if that fixes the issue. I currently have this thread to our Level 2 Support.

    Thanks

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    hollywood1
    Answered on January 05, 2014 at 07:41 AM

    Fixed. Thank you for the quick support.

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    EliezerN
    Answered on January 05, 2014 at 11:08 AM

    Thanks for the update. Feel free to contact us if you still need assistance with this or simply open new threads for unrelated inquiries.

    Thanks

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    eee
    Answered on January 06, 2014 at 03:51 AM

    Hey Andrea,

    Duplication problem has been fixed,

    Kindest Regards,

    - Ertugrul.