What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Duplicate error when adding custom email address as sender emailAsked by hollywood1 on January 04, 2014 at 11:00 AM
i'm trying to add another sender email address that I own to the autoresponder, but it gives me a "duplicate" error.
i add you a screeshot of it
the new address that I'd like to add is: firstname.lastname@example.org
Jot form user name: hollywood1
User Id: email@example.com
email sender name User Name
That is probably because of the current custom sender address added to your settings. Although, the domain is different, the system might consider that the same. Do you need the current custom email address on the record? If not, consider removing that one and add the other one. I think that should fix it.
You may also consider using Mandrills SMTP: How to use Mandrill to Send Emails From Your Own Email Address
I don't need the current custom email address. So, how can I remove it? I don't find a way.
If you can, please remove it for me (from both my two forms).
Please follow this guide to remove your custom address: How to Edit/Delete Sender Emails on SMTP Settings.
Please update us here if that fixes the issue. I currently have this thread to our Level 2 Support.
Fixed. Thank you for the quick support.
Thanks for the update. Feel free to contact us if you still need assistance with this or simply open new threads for unrelated inquiries.
Chief Technology Officer
Duplication problem has been fixed,