What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Jotform Dropbox - Form looses "settings"..

    Asked by IlkaAlbrecht on January 04, 2014 at 12:06 PM

    hi there ;-),


    first many many thx for your service, wonderful ;-)


    Second: i have the feel, that your Jotform to Dropbox-plugin looses the changes made in the "File upload"-section..


    everytime when i re-check the settings, the "max upload size" is setting back to "1024"(kb/s) and the new made extensions are also "gone" away..

    curiously i´ve got a file via this plugin of about 1.6MB and with a .ppt extension..

    so are the "changes" stll active but your settings-editor do not show the "correct"-settings ?


    any answers will be very appreciated..


    Many greets from here !!

  • Profile Image
    JotForm Support

    Answered by EltonCris on January 04, 2014 at 05:24 PM


    Dropbox integration does not reset any of the file upload settings. I have tried this with one of my form but unable to reproduced the problem. I would suggest correcting the file upload settings again and make sure to hit the save button to saved the changes. You can also clear your browsers cache first before making any changes with your form.

    Feel free to update us should you have further questions. Thanks!