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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Smooth Signature Widget displays URL on submissions PDF instead of Image

    Asked by Roger  on January 04, 2014 at 04:56 PM
    Please advise thank you!
    Page URL:
    Http://forms.atfgyms.com/form/40015488515149

    saved pdf file and
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    JotForm Support

    Answered by EltonCris on January 04, 2014 at 06:23 PM

    Hi,

    Please use e-signature for now as it should be displayed on the submissions PDF as an image.

    I will also submit this issue on the smooth signature widget to our developers so they can fixed it as soon as possible.

    Thanks for bringing this to us.

    Regards!

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    Answered by RogerYelvington01 on January 04, 2014 at 06:31 PM

    in your submission, also see if you can get them to adjust where the "clear" link is in relation to the signature box so it doesn't dissappear when you resize.

     

    I like the smooth signature boxes better, but will use e-signature for now, thank you! 

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    Answered by RogerYelvington01 on January 04, 2014 at 07:42 PM

    With the e-signature widget, it is showing a broken image field, instead of the image of the signature.  I've attached a screen show for reference, and this was - and I clicked yes to display all images on the email. The other images (logo) showed fine.

     

    Please advise, thank you!https://scontent-a-iad.xx.fbcdn.net/hphotos-prn2/1514398_10152511550943012_1603330270_n.jpg

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    JotForm Support

    Answered by Welvin on January 04, 2014 at 11:44 PM

    Thanks for that information. Will you please create a new thread for e-Signature Field issue? This way, we can check it further and forward the issue to our developers if necessary.

    You can start a new thread using our contact page: Contact JotForm Support

    Thanks

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    JotForm Support

    Answered by steve on September 23, 2014 at 06:33 PM

    I just tested this and looks like Smooth signature is working now. It displays an image of the signature on the email, submissions view, as well as the PDF when downloaded:

    Please let us know if you still encounter an issue. Thanks!