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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Forms not sending submission email.

    Asked by dws on January 05, 2014 at 01:23 AM

    I have a valid e-mail address on file, and check it daily.


    However, none of my forms are sending any results to the e-mail on file.

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    JotForm Support

    Answered by ashwin_d on January 05, 2014 at 02:41 AM

    Hello Dws,

    I'm sorry for the trouble caused to you.

    Upon checking your forms email alerts, I did not find any issue with it. The submission emails should work normally.

    Our email server log confirms that the submission emails are being sent successfully to email address "dws@my-syte.com". Please check the logs here:

    /var/log/jotform/amazonSES.log:[05/Jan/2014:01:46:16 -0500] 21785670307154 AmazonSES Sent email to dws@my-syte.com -  MessageID:000001436126e980-99a3bf65-c86a-4ef5-9fbc-d32b945d7313-000000 - RequestId:137b0579-75d5-11e3-b328-6b80ecbdc8a7

    Have you already checked your spam folder? If you are using any email accient to access emails of my-syte.com, please check the spam folder of your email client. If the emails are not there in spam folder of email client, you may like ot check other folders of your webmail account.

    If you do not find emails in your webmail account, please contact your email service provider to find out if they are blocking any emails from jotform.com. You may also like to check our following guide and provide your email service provider the list of domain to white list:  http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues

    Hope this helps.

    Thank you!

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    Answered by snookums69 on January 22, 2015 at 09:03 PM

    I'm having the same issue. We have not received our forms in email since Jan 14th. Had we not sent ourselves a test form, we would have never have known it. We logged into our forms and there were several we hadn't received. This is the first time we've had this issue. We've had the same form since May 2014, 669 submissions total. This is the first time in 3 years that we've had an issue.

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    JotForm Support Manager

    Answered by Jeanette on January 22, 2015 at 10:42 PM

    I've answered to you in your own thread. Thanks

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    Answered by markdiversoes on February 11, 2016 at 01:51 PM

    I'm having the same problem, hotmail blocks JotForm?

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    JotForm Support Manager

    Answered by Jeanette on February 11, 2016 at 03:01 PM

    @markdiversoes  We do not have reports that Hotmail is blocking us. My recommendation for you is to remove the notifications from the spam folder and mark it as "this is not spam". If the problem persists, please open a separate thread.