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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    New Thread - Signature Widgets w/Image Errors

    Asked by RogerYelvington01 on January 05, 2014 at 02:08 AM

    As requested, the I've used both the smooth signature and e-signature widgets in my form, and while the image goes through into the PDF saved in google drive - it does not appear in the email notification copy.

    Esignature just shows an error message within an image box, and Smooth Signature shows the image png link, but no image.

    Please advise on how to correct, thank you!

     

    Roger

    Page URL:
    http://forms.atfgyms.com/form/40015488515149

    email email notification message png
  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on January 05, 2014 at 09:59 AM

    Both signatures from JotForm appear at my gmail inbox

    Smooth Signature:

     

     

    E-Signature:

     

    However, upon integrating Smooth Signature with Google Drive it will show an invalid link to the image:

    Google Drive

      Google Spreadsheet

     

     

     

    While integrating E-signature with Google Drive will show me the image in the PDF file just fine

     

    So the problem seems to be Smooth Signature, that is why I'll open a ticket to scalate the problem

    You should get an update on this thread

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    JotForm Support

    Answered by liyam on January 07, 2014 at 02:57 AM

    Hello RogerYelvington01,

    Here are a few things that I found:

    1. Signature does not show in PDF that's why it happens in Google Drive.  This is now fixed

    2. When both signatures are used, the e-signature is taken over by smooth signature so the image shows only the smooth signature in both fields.  I have fixed this as well.

    3. Smooth signature image links on Google Spreadsheet integration does not show the correct link format.  I have made a fix on this as well.

    If you continue to experience problems with your form's integration or if you have other questions or concerns, please do let us know.

    Thanks :)