What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Upgrade to Premium Plan on 12/18/13 not recognized

    Asked by kaikaifarm on January 05, 2014 at 06:46 AM

    Paid at JotForm site $69.50 to "FastSpring" for Premium Plan (2 years). My username is: kaikaifarm

    The upgrade may be under the name of "kaikai" only.

    Please advise

    Carl Frost

    carl@kaikaifarm.com

    561-531-1465

    premium plan JotForm name site
  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on January 05, 2014 at 10:42 AM

    I've corrected the problem. Thank you for letting us to know