PDF Attachment missing data

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    GO24Fitness
    Asked on May 27, 2021 at 12:12 PM
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    Anthony_Evans
    Answered on May 27, 2021 at 02:27 PM

    Hello GO24Fitness,

    I have inspected the form that you linked to and it appears that this form is in violation of our Terms of Use. Specifically the clause related to Collecting Sensitive Information.

    "Collecting Sensitive Information. You may not use the Jotform Service to collect certain types of sensitive information, including but not limited to, credit card information and any type of login credentials. You may collect some sensitive information such as social security numbers or driver’s license numbers, but you are required to use best security practices of Jotform Inc. including SSL and Encrypted Forms features. You are solely responsible for compliance with any data protection and privacy laws and rules applicable to the sensitive information."

    I see that this form does not have any submission information. At this time I have removed the offending fields from your form and verified there are no other violations. Please ensure that you have reviewed the Terms of Use so that you can avoid future violations.

    Please understand that we can't allow our forms to collect sensitive information with plain fields. If you would like to collect payments from your clients you may use one of our many Payment Processor integrations. For more information about our payment integrations you may refer to this in-depth guide.

    As for your actual question, I have created a clone of your form as well as a test submission and I was able to see the area you highlighted in your screenshot on the emailed PDF.

    1622139891_60afe3f397fe1_

    Could you please provide more information about the issue you're experiencing?

    Thank you for you understanding.


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    GO24Fitness
    Answered on May 28, 2021 at 12:00 AM

    Hi,

    Can we just collect the last 4 digit of the credit card?

    Coz basically it's a authorization form, not a credit card collection

    Please advise how to update the form if it's possible

    Anthony

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    Ashwin
    Answered on May 28, 2021 at 01:20 AM

    Let me check on this with our form review team and will get back to you on this soon.

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    GO24Fitness
    Answered on May 29, 2021 at 03:25 AM

    Hi,

    https://www.jotform.com/build/211472805631047

    I created a new form and the I just collect the 4 digit of the card details

    Can you please help to make that column visible in the PDF?

    Anthony

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    Patrick_R
    Answered on May 29, 2021 at 05:59 AM

    Hi Anthony! Kindly note that you can collect last 4 digits of the credit card number as long as CVV and Expiry Date is not being collected.

    Also, I have modified your PDF template to show the Card Number as well (right below the Customer Name).

    Please check it. Let us know if you come across any issues.

    Thank you!

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    GO24Fitness
    Answered on May 29, 2021 at 11:54 AM

    Great thanks

    It works

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    boleberat
    Answered on June 01, 2021 at 09:50 AM

    I am also working on the same issue but still I have no valid solution for it the guide the second number solution is looking suitable...
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    Ashwin
    Answered on June 01, 2021 at 11:00 AM

    @boleberat: I have moved your question to a new thread so that we can address it separately. You will be answered in the following thread: https://www.jotform.com/answers/3133255


  • Profile Image
    GO24Fitness
    Answered on June 09, 2021 at 01:33 PM

    Hi

    I cloned the form for my each club (all under client check list folder)

    Can you please help to check those PDF template able show the Card Number(last 4 digit) / all data in the email attachment?

    Regards,

    Anthony

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    Anthony_Evans
    Answered on June 09, 2021 at 03:04 PM

    Howdy Anthony,

    I have inspected the form titled "GO24 Wong Tai Sin Client Check List", and I see that the PDF Document includes the Card Number on Page 4. I have created a test submission to a clone of your form and I was able to see the Card Number field in the attached PDF.

    1623265453_60c110ad3e193_

    I have also inspected the forms titled "GO24 Shau Kei Wan Client Check List" and "GO24 Shau Kei Wan Client Check List" and I see the Card Number field. Could you please provide more information about which forms are missing the Card Number field?

    Thank you!


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    GO24Fitness
    Answered on June 10, 2021 at 01:29 AM

    Ys, I knew it's ok right now but just to confirm that they won't be missing data in EMAIL PDF once I rolled out the form

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    Patrick_R
    Answered on June 10, 2021 at 03:00 AM

    Hello! I noticed that you have this PDF template attached to your email notifications. Please note that this template will be attached as you see it in the PDF Editor.

    You can also test this yourself by making test submissions on your form.

    I hope this answers your question. If you have more, feel free to ask.

    Thank you!