What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Conditional Notification is being sent twice

    Asked by romanm on January 05, 2014 at 10:51 AM

    I created a form that is working fine.  I send a notification to the supervisor upon an employee’s submission.  The supervisor then reviews the info and approvals.  The problem I have is that after the supervisor submits their reply, a notification is sent to the employee and the original email to review the information and approve email is resent to the the supervisor.  How can I stop the second notification the supervisor?  Also, is there any way to change the EDIT tag in the sent to the reply email?



  • Profile Image

    Answered by EliezerN on January 05, 2014 at 01:38 PM

    Is this the form you are talking about? http://www.jotform.com/33376849725165

    I cloned that form and sent some submission tests, but I did not receive any second notification in the supervisor email after submitting the form. So, I think that is the way it is expected to work, isn't it? Could you please double check and test your form to know if you are getting the the same result I am getting? Please test it and let us know how it works.

    Now, could you please oprovide more information about what you refer to when you say "is there any way to change the EDIT tag in the sent to the reply email?"? That will help us to give you the correct assistance.

    We will wait for your reply.