What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Form doesn't work

    Asked by kissmycase on January 05, 2014 at 01:31 PM

    The form stopped working on my website http://www.kissmycase.ru/ (bottom of the page)

  • Profile Image

    Answered by EliezerN on January 05, 2014 at 02:58 PM

    Could you please provide more information about when/how or where your form is not working? I tested the form embeded in the URL you provided and it is working fine, it submitted with no issues.

    So, please let us know, what is the issue you are having with your form so that we can give you the correct assistance.


  • Profile Image

    Answered by kissmycase on January 06, 2014 at 06:48 AM
    Many thanks for a quick response.
    Attached is the screenshot from my laptop....
    The form doesn't load and says "Footprint 4.8/FPMCP
    2014/1/5 JotForm Support Forum
  • Profile Image
    JotForm Support

    Answered by ardy0689 on January 06, 2014 at 10:11 AM

    Thank you for giving us the screenshot. Unfortunately, for some reason the attachment is not showing on our side. You may use an image service such as http://imgur.com/ or http://share.pho.to/ and share us your screenshot link for us to inspect.

    In regards with the error Footprint 4.8/FPMCP, does is still showing on your end? This error relates to failed DNS lookups or failed to access the URL, in your case it fails to load your form. However, just like my colleague, it is working fine on my end too. It is showing on your website.


    You may try these steps in order to fix this issue:

    1. Using a reliable DNS server like Google DNS. Please refer to Using Google DNS

    2. Rebooting your router.

    3. Try connecting directly to your ISP if should in case you are connected to a proxy server or under VPN.

    Please let us know if the issue persists on your end after doing the suggestions. Thank you.