What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Contact form not showing up in websitegrader.com

    Asked by Molly on June 23, 2011 at 01:00 PM

    I have a client who is using websitegrader.com and has run a report on her site.  On her contact page, she has a jotform contact form.  Her websitegrader.com is telling her that they are not recognizing the contact form on her contact page.  Can you tell me why that will be and how to fix that.  She is using wordpress.

  • Profile Image
    JotForm Support

    Answered by NeilVicente on June 24, 2011 at 06:22 AM

    Hi Molly,

    I think it would be awesome if you can share us the url of the site where the contact form is embedded. Being able to see the actual site would definitely make our life easier in trying to figure out what exactly your problem is.

    Although my hunch tells me that the form is embedded using Embed <> script codes. That website analyzer websitegrader.com cannot process the script codes and in turn, isn't able to see the form. You can try embedding the form using iframe.

    To get the form's iframe codes:

    1.  Go to Setup & Embed tab
    2.  Click Embed Form
    3.  Click iFrame



    4.  Copy the codes provided in the succeeding screen

     

    Feel free to correct me if I am wrong in my assumptions. Also, please respond to the requests I have raised in the first part of my answer.

    I look forward to your response.


    Neil