Mobile App: Downloaded PDF has different data from the Submissions field

  • Profile Image
    Sarena 
    Asked on May 28, 2021 at 11:05 AM

    When I upload my forms into PDF they change. The order of fields switches around sometimes, and I see the same block of info from one form on all my other forms, getting clients information all mixed up.

    When I view in the "submissions" part it's fine. When I press download PDF this random section of information gets inserted in and doesn't belong there

    Screenshot
  • Profile Image
    AndrewDurant
    Answered on May 28, 2021 at 01:08 PM

    Hello Sarena,

    Thank you for contacting Jotform Support! Can you please try creating a new PDF Template for your submissions, and let us know whether this issue persists on the new PDF you create?

    User Guide- https://www.jotform.com/help/384-how-to-customize-pdf-submissions-report

    If this issue does persists on the new PDF you create, please let us know, and either myself, or a member of our Team will be happy to assist you further.

    Thank you in advance!

  • Profile Image
    Sarena_Olsen
    Answered on June 03, 2021 at 10:07 PM

    I made a new form, so far it is uploading to PDF ok.

    But in the new form I made some short text boxes and set a 20 character max. But when I test it out, I can type unlimited number of characters in those text boxes.

  • Profile Image
    grace
    Answered on June 04, 2021 at 07:53 AM

    Hi Sarena_Olsen,

    We apologize for the inconvenience this has caused. I've checked your PDF and replicated the issue. I have escalated this issue to our developer team, however, we cannot give you ETA on it, as it depends on their workload. We will inform you if there are any updates about your request via this thread. 

    If you need further assistance, please let us know.