Form updated but fields empty in email notification ?

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    Asked on January 06, 2014 at 05:51 AM

    I have updated 2 fields on my form.

    The fields are shown on the web page & are shown in my email notification BUT even though you complete the fields on the web page they are black in my email notification.


    Please see below and edit my form so when i receive email notification the fields are complete with thext.


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    Answered on January 06, 2014 at 09:47 AM

    Your fields appeared empty because the tag/variable of the fields that are in the notification body are not correct, please take a look a the next image where I compare the correct tags and the wrong ones:

    So, to fix it just delete the current tags and add the correct ones by clicking on the fields from the Form Fields menu in the right side. Or simply delete the whole notification and create ane one, it will automatically update. Here is how to create a new notification: Setting up email notifications

    Please inform us if you need further assistance with this.


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    Answered on January 06, 2014 at 10:05 AM

    Perfect many thanks.


    Is there something that can be put in place for the paypal email field ?

    I mean so the customer just dont type djshfh$$%12+=*"

    I think there is something along the same lines for the email field above.

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    Answered on January 06, 2014 at 12:13 PM

    These are only validation that the field can do for now. I don't think that it's possible for now to validate the email field and check for all the emails if it does exist even with special characters. You can try the validation option. Please see the image below:

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    Answered on January 06, 2014 at 12:26 PM


    I have never has anybody contact me to say that when they are trying to put there email in the field the system will not let them.


    So the chances are very slim for it not to work ?

    Do you have a list of emails that are accepted ?


    Or are you saying its best not to apply this for the paypal email field ?

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    Answered on January 06, 2014 at 01:01 PM


    As far as I know if the email validation is selected it checks the sign and the .com, .net, .org etc at the end of the email so for example you put this accepts the email as it does not strictly filters the words because email names can be any names and any domains depends on your website and others have their own email domain names which makes it hard for the validation to apply. Unfortunately we don't have a list of emails that are accepted. What you can do is manually validate if the email exists. Please use this link when validating if email exists or not