Why is my form not allowing a user to submit their form for multiple fa

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    Jackie_Denham
    Asked on May 28, 2021 at 06:31 PM

    Why is my form not allowing a user to submit their form for multiple family members? When the form is filled out and submitted there is a button allowing the parent to fill another form out for an additional patient. They can fill the form out but once they click the submit button for the second child they are given a warning that this form does not allow multiple submissions. Please advise, thanks!



    This is a re-post of a comment on How to Limit Submissions in a Form

  • Profile Image
    Mike_G
    Answered on May 28, 2021 at 09:47 PM

    We would like to apologize for any inconvenience. To fix the issue you are having kindly check if the Unique Submission feature of your form on the builder page is enabled

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    and disable it or set it to "No Check".

    1622252816_60b19d102f476_zt210528_214513

    You can find more information about that feature in this guide — How-to-set-unique-submissions-on-a-form

    Feel free to let us know if you need any further assistance.

  • Profile Image
    Jackie_Denham
    Answered on May 30, 2021 at 11:09 AM

    Yes that is how I have it set up but I am still having issues. I can fill out and submit the form and then click the button next patient and fill out the form again for another family member but when I click submit again it gives me a warning that this form is not setup to allow multiple submissions.


    Thanks!


    Tera

  • Profile Image
    Mike_G
    Answered on May 30, 2021 at 04:01 PM

    We would like to apologize for any inconvenience. If after you have set these form settings on the builder page of your form to "No Check" and you are still having an issue.

    1622404739_60b3ee83b5ece_zt210530_155808

    please feel free to let us know.

    Kindly give us also the link to your form you are having an issue with so we may check it on our end.

    We will wait for your response.