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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I have a form that is showing one unread form, this isn't true all have been read. How do I remove the unread symbol?

    Asked by stephenmiller on January 06, 2014 at 10:51 AM

    Basically its been there for a while now its one of my team registrations. We haven't used team registrations, for a longtime and therefore this problem has persisted for a while. I would like it rectified ASAP.

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    JotForm Support

    Answered by ashwin_d on January 06, 2014 at 12:18 PM

    Hello stephenmiller,

    I'm sorry for the trouble caused to you.

    There seems to be some technical glitch. I am creating a bug report and sending it to our back end team.

    For now, to resolve this issue you should manually mark the submissions as read. Here are the steps to achieve this: 

    1. Click on "My Forms" on the top menu.

    2. Select the form in question.

    3. Click on "More" button from the eader and then click on "Mark All as Read" from the dropdown.

    Hope this helps.

    Thank you!

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    JotForm Support

    Answered by steve on September 23, 2014 at 06:59 PM


    I just logged into your account and all submissions are marked as read. I believe a fix was implemented on this a while ago. Please let us know if you still encounter an issue.