What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    When I try to open my form on my website it says "404 Not found"

    Asked by Rachel Burdette  on January 06, 2014 at 12:04 PM

    I can't pull up the HOME Choice Payment request. Jot form says 404 Not found.

  • Profile Image
    JotForm Support

    Answered by ardy0689 on January 06, 2014 at 01:19 PM

    We apologize for this inconvenience. Forgive me if I misunderstood you so I would like to apologize in advance. Is "HOME Choice Payment request" is the title or your form? Can you please give us its form link or the link you are accessing? as I can not pull up any information from your email address that you included when making this inquiry.

    If your inquiry is not related about a form problem, can you please give us specific details or elaborate your inquiry a bit. Thank you

  • Profile Image

    Answered by Rachel Burdette  on January 06, 2014 at 01:29 PM
    http://morningstarfs.com/pages/OHHOMESubmitForm
    Here is the website. If you choose HOME Choice-payment Request, you get a 404 Not found error.
    ...
  • Profile Image

    Answered by EliezerN on January 06, 2014 at 02:46 PM

    Thanks for the explanation.

    Your form is giving such error because of the ".com" added at the end of the URL of the form, see this video: 

    https://shots.jotform.com/eliezer/newscreens/removing_dot-com.swf

    So, make sure to remove the ".com" from the URL when linking to the form using the tags for hyper links:

    I hope this helps. Please inform us if you need further assistance with this inquiry or kindly open  new threads for unrelated inquiries.

    Thanks