Google Spreadsheet: Not updating for new entries

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    Asked on January 06, 2014 at 01:19 PM

    Hey Guys!


    Everything on my forms are finally working as needed, but when I make an edit to the google spreadsheet it no longer integrates new submissions.  Primary example is, I was testing my form.  The row entries that were entered were no longer needed after testing, so I deleted these rows (but kept all configurations for the data the same).

    After deleting the test rows, the new submissions no longer downloaded into the spreadsheet.  I've deleted the integration, and added it back several times with the same results.  I need to be able to delete rows of uneeded information from time to time, while the integration is still in place.
    Please advise, thank you!



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    Answered on January 06, 2014 at 02:28 PM

    Thank you for contacting us.

    Unfortunately, the integration is not friendly to the spreadsheet changes. Also, it might not work properly due to special symbols on the field labels (highlighted in green), so it is probably that some field name is affecting your integration.

    I have forwarded a ticket to our Development Team, and hope that they will be able to find the source of the issue and fix it.

    We will let you know once we have any updates.

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    Answered on February 15, 2014 at 04:47 PM

    Hello Roger,

    Your form seems to be working correctly, as our google spreadsheet integration had gone through lots of refinements.

    Thank you

    Kind regards