Payment field > Product list: Category check square disappears on mobile on iPhones

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    Filippo_Cesarini
    Asked on May 30, 2021 at 07:21 PM

    https://form.jotform.com/211421954927054

    When you select the category you wish to display the area disappears.

    Thank you


  • Profile Image
    gerardw
    Answered on May 31, 2021 at 02:06 AM

    I have tested your form on an iPhone and I can see the issue you have mentioned. The checkbox in the dropdown against the selected category disappears. But the correct selection is shown.

    1622440573_60b47a7d5dfd1_3105_4.png

    This does not however occur on an Android phone.

    I am able to replicate this on a demo form as well.

    Let me escalate this to our backend team to check. Once there is an update we will let you know via this ticket.

  • Profile Image
    Filippo_Cesarini
    Answered on June 08, 2021 at 08:36 AM

    It's been 8 days. Would you consider this an urgent fix as the product is not working as it should with the very popular iphone device?

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    Marco_S
    Answered on June 08, 2021 at 09:04 AM

    Hello there,

    We apologize for the inconvenience.

    Our developers have already been made aware of the issue and they're working to fix it.

    You'll receive an update on this same thread, as soon as possible.


    Thanks for your patience,

    Marco