Jotform Tables: Signature Field Links Are Not Updated and Broken After Username Changed

  • Profile Image
    ITMLS
    Asked on May 30, 2021 at 10:52 PM

    Dear Sir/Madam,

    I observed that images were disappearing from the table after change of username.
    I was able to view the images if I amended the username in the URL after export to excel.

    However, this is disappointing as I would like the signature/images to still be displayed in the table. Kindly advise on the solution and how can we avoid this in the future?

    Just wondering URL will be automatically updated due to change in username in the future?

    Looking forward to hearing from you soon.
    Thank you.


    Screenshot
  • Profile Image
    gizemorhan
    Answered on May 31, 2021 at 07:48 AM

     Hi @ITMLS,

    We really apologize for any inconvenience we may have caused. I have created a ticket for the issue and escalated to our developer team. We cannot provide an ETA on the issues fixed. However, you will be notified when it's fixed via this thread.

    Meanwhile, you can try the method below as a workaround. I listed the steps for you to follow and added a screencast for the steps below:

    1. Click on the Add Tab button on the Tables page.
    2. Choose Table view from the pop-up screen and click the NEXT button.
    3. Choose Connect to Form and click the NEXT button again.
    4. Select your form (Temperature) to transfer data.
    5. Click on Select all to add all columns to the tab and click on the CREATE button.

    OMyUZ7aQGXyrctnORR1SxXprATnlzlxHDwbtrXdq

    It should bring all the signatures in the new tab and the signature images should be seen. Could you please try that and let us know if it’s working for you?

    We are looking forward to your responses.

    Thank you for your understanding and thanks for using JotForm.



  • Profile Image
    ITMLS
    Answered on May 31, 2021 at 10:55 PM

    Hi Gizemorhan,

    Thank you for your reply.
    Unfortunately, the above method didn't work for me as well. It is showing the exact issue which the signature images cannot be seen.

    Do let me know if there's an alternative method.

    Thank you.


  • Profile Image
    Rehan_F
    Answered on June 01, 2021 at 12:40 AM

    Greetings,

    The only method currently available to access your signature image is to open the image in a new tab. Then replace the current username with the old username in the URL.

    Our developers will be able to fix this from the backend. The issue is already escalated so as soon as an update is available we will let you know here.

    Thanks

  • Profile Image
    ITMLS
    Answered on June 01, 2021 at 01:06 AM

    Hi Rehan_F,

    Yes, I am aware of the method by amendment of the URL as I have discovered earlier.
    But in my honest opinion, the system should be automated, as I would like to preview directly from the jotform table.

    I truly hope that the developers can address this, in addition to futureproof by updating the link, should we change our username in the future.

    Hope to hear from your team as soon as possible before I make the decision on the subscription.

    Thank you.

  • Profile Image
    Rehan_F
    Answered on June 01, 2021 at 02:21 AM

    Greetings,

    I only suggested the URL method in case if you need to access the signature. The process is actually automated. But there seems to be a technical issue due to which the username in the signatures link didn't change.

    As soon as we have an update available from the developers we will let you know here.

    Thanks

  • Profile Image
    ITMLS
    Answered on June 01, 2021 at 10:25 PM

    Hi Rahan_F,

    Sure, thanks for the suggestion. Hope to hear the good news from your team soon.

    Thank you.


  • Profile Image
    ITMLS
    Answered on June 06, 2021 at 10:01 PM

    Hi All,

    Just to check if there's any update to the issues?

    Thank you in advance.

  • Profile Image
    Rehan_F
    Answered on June 06, 2021 at 11:07 PM

    Greetings,

    Unfortunately, an update is not available yet. I've sent a request to our backend team to check if an update is available. We will inform you here as soon as a response is received.

    Thanks

  • Profile Image
    ITMLS
    Answered on June 06, 2021 at 11:30 PM

    Hi Rehan_F,

    Sure thanks for your help.
    Looking forward to your soonest update.

    Thanks again.

  • Profile Image
    ITMLS
    Answered on June 15, 2021 at 01:59 AM

    Hi All,

    Any update on the mentioned issues?

    Thank you.

  • Profile Image
    Rehan_F
    Answered on June 15, 2021 at 03:33 AM

    Greetings,

    The assigned team is currently working on this escalation as the status is now "In Progress". We will let you know here as soon as an update is available.

    Thanks

  • Profile Image
    mehmetzahidyildirim
    Answered on June 16, 2021 at 07:53 AM

    Hello ITMLS,

    Thank you for reaching us.

    We have fixed all the signatures, thank you for the detailed explanation.

    If you need further assistance, please don't hesitate to contact us.

  • Profile Image
    ITMLS
    Answered on June 17, 2021 at 09:52 PM

    Hi mehmetzahidyildirim,

    Thanks for your reply and working on it.
    It has indeed been fixed.

    Much appreciated.

    Thank you and have a nice day.