Collaborator not able to access form submissions

  • Profile Image
    MalcolmTO
    Asked on May 31, 2021 at 11:27 AM

    Hello,

    I have shared a table of form submissions with a coworker so that she can collaborate on the table (enter data).

    See screenshot for settings.

    The first time she clicked the link, she was able to see the table no problem.

    Since then she has not been able to access the table.

    When she clicks on the link she is being asked to login (she is a collaborator so she does not have a login).

    I've deleted the old link and set up and sent her a new link, same problem.

    Can you help?

    Thanks, Malcolm

  • Profile Image
    Richie_P
    Answered on May 31, 2021 at 12:18 PM

    Please try changing your share settings to Private table.

    firefox_JPPoFtFX9b.png

    Let us know if the issue still remains.

  • Profile Image
    MalcolmTO
    Answered on May 31, 2021 at 03:19 PM

    Richie,

    Thanks, but what is the issue with the company access link?

    Malcolm

  • Profile Image
    MalcolmTO
    Answered on May 31, 2021 at 03:31 PM

    Richie, setting the link to Private Table did not work.


    Any other ideas?


    THanks,

  • Profile Image
    EltonCris
    Answered on May 31, 2021 at 06:18 PM

    Hi,

    First off, collaborators must be logged in to their Jotform account to be able to edit the Table. There's no problem with the Company Access option. Just ensure the user is logged in to Jotform first in order to access and edit the shared Table. If they don't have a Jotform account, they must create one with their email address that has the same domain name entered in your company access table settings. Please check this guide to understand more about the different share settings https://www.jotform.com/help/1010-how-to-share-your-jotform-tables-and-collaborate.

    If you have more questions, let us know.

  • Profile Image
    MalcolmTO
    Answered on June 04, 2021 at 09:28 AM

    Thank you. Very helpful