What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Notification is coming through twice

    Asked by desiree  on January 06, 2014 at 03:47 PM


    The notfication email is coming through twice but as a different notification number. How can we stop the duplicate? 


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    JotForm Support

    Answered by Welvin on January 06, 2014 at 04:26 PM

    Hi Desiree,

    What is the form URL? Let us know so we can check the cause and help you resolve that. Basically, make sure to check for duplicate notification and delete the other by following this guide: How to Delete Notifications/Autoresponder