Form is still locked and saying our submissions are full

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    CraigFraser
    Asked on May 31, 2021 at 02:51 PM
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    Cecile_A
    Answered on May 31, 2021 at 05:37 PM

    Greetings,

    I checked your account and the submissions haven't reached its limit yet. If you are referring to the account associated with form 72625979359273 , then the forms under it are inaccessible because the account currently has 111 submissions which exceed the 100 monthly submissions limit of free account.

    Do note that monthly submission limits along with other monthly limits such as form view limit will reset on the first day of every month. You should be able to access the form normally once the reset is done.

    Guide: Understanding-your-account-usage-and-limits

    Should you have any other concerns, kindly let us know.

    Thank you.

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    CraigFraser
    Answered on June 30, 2021 at 04:36 PM

    Hi There, I have cleared all of my submissions, but i am still getting an error when i click on the link. Please advise, it is still saying it is over the submission limit. Do I need to wait a certain amount of time for the reset to take place?

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    Cecile_A
    Answered on June 30, 2021 at 07:21 PM

    Hello,

    I checked the account associated with form 72625979359273 and it's no longer under the overlimit status.

    Should you have any other concerns, kindly let us know.

    Thank you.