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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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    Not receiving emails when form is submitted

    Asked by charitigent on January 06, 2014 at 04:16 PM

    Account is charitigent

    Page URL:

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    Answered by charitigent on January 06, 2014 at 04:20 PM

    Looks like client got the emails....it just went to her spam.

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    JotForm Support

    Answered by Welvin on January 06, 2014 at 05:09 PM


    Ask her to add noreply@jotform.com to her contact and safe sender list. Then make sure to check your form settings, there should a complete details such as Sender Name and Email.

    I would also suggest checking this guide: How To Setup Email Alerts To Prevent NOT Receiving Email Alerts for more solution.