What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Not receiving emails when form is submitted

    Asked by charitigent on January 06, 2014 at 04:16 PM

    Account is charitigent

    Page URL:
    http://waterfrontgraphic.com/Chariti/contact-me.php#sthash.mAt6owtE.dp<br/>bs

    Emails
  • Profile Image

    Answered by charitigent on January 06, 2014 at 04:20 PM

    Looks like client got the emails....it just went to her spam.

  • Profile Image
    JotForm Support

    Answered by Welvin on January 06, 2014 at 05:09 PM

    Hi,

    Ask her to add noreply@jotform.com to her contact and safe sender list. Then make sure to check your form settings, there should a complete details such as Sender Name and Email.

    I would also suggest checking this guide: How To Setup Email Alerts To Prevent NOT Receiving Email Alerts for more solution.

    Thanks