What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Not getting email

    Asked by bcprospects on January 06, 2014 at 04:18 PM

    When a form is submitted I am not getting it sent to me email: info@bluechipprospects.com

    Can you please check about this?  I am able to see a form was submitted through my jotform account, but it is not being sent to my email.

    email JotForm check jotform account
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    Answered by Cesar on January 06, 2014 at 04:48 PM

    I have checked the email address versus the bounce list, yet I am unable to find the email on that list. Checking the email address log, i do see that all entries are without error.

    Latest Email Log:

    Current Server: /var/log/jotform/amazonSES.log:[06/Jan/2014:15:59:52 -0500] 33024016926952 AmazonSES Sent email to info@bluechipprospects.com - MessageID:00000143695ac1e0-2a2741a6-b847-424b-b86a-69de125afed3-000000 - RequestId:7ca47d39-7715-11e3-8ef0-f95a7a3dd6a1

    Kindly check your email address junk mail/spam for the email notifications, as they appeared to have been sent. Also check on the link provided below for more information. Do let us know if you need further assistance. Thank you.

    Related Article:
    How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues