Image radio button widget is not showing the image on PDF attachment.

  • fairtree
    Asked on June 1, 2021 at 5:04 AM

    Hi,

    I am using an Image Radio checker at question 8 in my form. After submission, there are two emails that goes out with PDF attachment.

    In the PDf, I am getting the following error at the Radio checker.

    1622538353 60b5f87126385 Screenshot 10

    Is it possible to show the image label instead?

    Page URL: https://form.jotform.com/211431241703541
  • Jed_C
    Replied on June 1, 2021 at 6:35 AM

    I tried copying the image radio buttons images in your form and tested it on my form, however, I'm unable to replicate the error. It shows the image on the PDF file that is attached and sent to my email.

    Sample screenshot:

    1622543665 60b60d3111770 image radio Screenshot 10

    If it's still giving you an error, please delete the old PDF document and create a new one.

    1622543725 60b60d6d566b3 PDF Editor Go Screenshot 21

    Let us know how it goes.

  • fairtree
    Replied on June 1, 2021 at 8:41 AM

    Thanks, creating a new PDF fixed the issue.
    Regards,