What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Payment Workflow

    Asked by arzacanada on January 06, 2014 at 08:29 PM

    PayPal Pro form:  Do I place payment before or after submit.  Once payment is made, does the screen go back to form for completion or after submit, does it return for payment?  If not, how can this be done?

    Elliot Goldenberg

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    Answered by Cesar on January 06, 2014 at 11:54 PM

    PAyment will be processed after the form has been submitted. If the user does not complete the payment process, their submission will be markes as an incomplete payment submission, and you will be able to choose to contact the user to complete the payment process or to delete the submission. 

    If you would like the user to be returned to redirected to a Custom URL, you can go to the following settings on the Form Builder:

    Go to Setup & Embed | Thank you | Custom URL | then click on Next



    Then add the Custom URL you want and click on finish:




    Once they have performed the payment process, they will be redirected to your desired custom URL. 


    If you need further assistance, do let us know. Thank you.

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    Answered by arzacanada on January 07, 2014 at 12:43 PM

    Thank you for your help

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    Answered by OASISFAMILYLIFE on July 10, 2015 at 08:25 PM

    My customers have received an email from PayPal with the submission complete and it charged to their account but it is showing incomplete in my jot-form dashboard so we never received an updated customer list in our PayPal account and canceled our event. So now we need to refund them. Hi do we go about doing that? Completing the payments then refunding via PayPal? Or do we need to delete the submissions here in jotform?