SSL Submission over quota

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    lucasperon
    Asked on June 01, 2021 at 09:09 AM

    Hi!

    Our submission quota reached the limit of 500 subs. Recently I deleted some old submissions, but the counter didnt update. Could you please check?

    Screenshot
  • Profile Image
    Anita_K
    Answered on June 01, 2021 at 10:39 AM

    Hi,

    thank you for reaching out to us. I have recalculated this, but your account is still over this limit.

    Please make sure to delete the submissions from the trash as well:

    1622558335_60b6467fc9a42_

    Please give it a go and let us know if it still displaying the error.

  • Profile Image
    lucasperon
    Answered on June 01, 2021 at 10:57 AM

    Hi, Anita, I erased all the trashed entries but its still displaying the error. Is it still over the limit of submissions?

    1622559290_60b64a3a80e19_

  • Profile Image
    Anita_K
    Answered on June 01, 2021 at 12:16 PM

    Hi,

    it seems like there was some delay. Now you are within the limit again. If you are still seeing the message, please clear your browser's cache and check again.

  • Profile Image
    lucasperon
    Answered on June 01, 2021 at 03:02 PM

    Still not working. Having this issue only with the form "Novo Cadastro de Produtos". The other ones are working. I tried clearing the cache and more old submissions. Is there anything else I can do?
    I think this happened in the last 2 months, after the last day of the month, the submissions counter didnt reset and I had to reach the support for help. Could it be any configuration of the account?

    1622574133_60b68435b1cdc_over quota.jpg

  • Profile Image
    Welvin
    Answered on June 01, 2021 at 07:14 PM

    I have fixed that. If the form will still not work, kindly check through the following URLs.

    https://www.jotform.com/form/62145561785966

    https://www.jotform.com/62145561785966

    https://www.jotformpro.com/form/62145561785966