What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Form reverted back to earlier version.

    Asked by finemusicfm on January 06, 2014 at 11:35 PM

    I was really, really, upset after spending 3 hours designing a form, previewing it, iFrame embedding it in my website and seeing it work fine in my browser....then it DISAPPEARED!!!  It was replaced by a COMPETITION TEMPLATE which had been my starting point.


    I no longer trust JotForm.


    I have no choice but to start from scratch.

    Page URL:

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    JotForm Support

    Answered by ashwin_d on January 07, 2014 at 02:09 AM

    Hello finemusicfm,

    I'm sorry for the trouble caused to you. 

    I would like to assure you that JotForm does not delete any form. Even if some form is suspected of being used for phishing, we simply disable the form and suspend the account but never delete any form without user's consent.

    You must have logged in to your account from more than one browser window and this particular form must have been loaded in the editor. Please be informed that we have auto save feature in form editor which will always overwrite the other version of form.

    If you are working on a complex form, you should always clone it in regular interval. Cloned version will always work as a backup for you. This guide should help you in form cloning:  http://www.jotform.com/help/27-How-to-clone-an-existing-form-from-your-account

    Thank you!