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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Eliminate the space of the hidden items

    Asked by spigroup on January 07, 2014 at 02:03 AM

    Hi,

     

    I have a form with lot of hiddent fields and they are shown on the selection of radio buttons, everything is working fine as expected except a huge empty space is showing up in place of hidden items(you can obser the scroll ball going small).

    And also when i submit the form the "Thank you message" is going unseen because of the page scrolling to bottom of the page on submit.

     

    Please help me in this regard as it urgent.

    Thanking you in advace.

    Page URL:
    http://form.jotform.me/jsform/40038981398464

    hidden items Thank You message radio buttons message
  • Profile Image
    JotForm Support

    Answered by Welvin on January 07, 2014 at 03:17 AM

    Hi,

    This will usually happen when you embed the form into a webpage using the source codes and or the iframe method without the script tags. Consider re-embedding your form using our default Javascript Method: 

    This should work and would fix the issue. Please update us here for the results.

    Thanks

  • Profile Image
    JotForm Support

    Answered by Welvin on January 07, 2014 at 03:17 AM

    By the way, please open a separate thread for your issue with the thank you page. Start from here: Contact JotForm Support

    Thanks

  • Profile Image

    Answered by spigroup on January 07, 2014 at 03:54 AM

    Hi Welvin.

     

    The issue caused by the same code you recommended, The code is given below...

     

    <body style="margin:0px;padding:0px;background-color:#ffcc00;">

    <center><img src="//smeworld.ae/wp-content/uploads/2014/01/header1.jpg"><center>

    <script type="text/javascript" src="//form.jotformeu.com/jsform/40053597704354"></script>

    <center><img src="//smeworld.ae/wp-content/uploads/2014/01/header1.jpg"><center>

    <body>

     

     

    Thanks  in advance,

    Raj .

     

  • Profile Image

    Answered by spigroup on January 07, 2014 at 05:06 AM

    Hi Welvin,

     

    I copied whole code into my wesite, Now it is working as expected.

    Thanks a lot for your quick response.

     

    Regards,

    Raj.

  • Profile Image

    Answered by gori-mathew on January 07, 2014 at 05:29 AM

    On behalf of my colleague you are welcome, enjoy using Jotform and do feel free to let us know if you need further assistance.

    Regards!