Cannot download signatures

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    emoiani
    Asked on June 01, 2021 at 12:23 PM

    Hi,


    I tried to download letters of support as a PDF and none of the signatures appeared. You can see this in the picture. Can you tell me how to download INCLUDING the signatures?


    1622564578_60b65ee20d785_

  • Profile Image
    VincentJay
    Answered on June 01, 2021 at 04:54 PM

    Please try updating the privacy settings and disable these options: https://www.jotform.com/myaccount/settings

    1622580807_60b69e479bf50_vs463.png

    After that, please check it again and see if the signature is still not showing properly.