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Not receiving conditional email to one email address but same works for other email addresses.Asked by john2177 on January 07, 2014 at 03:45 AM
hi on the delivery exception report in the suppliers dropdown i have added weller packaging
when the form is completed i need this to go to the following email address firstname.lastname@example.org
and also email@example.com
although it looks the same as the other suppliers in the drop down list no email is recieved by elaine
please can you have a look as i don`t know why.
As per my understanding of your described query, this seems easily achievable. You just need to set a condition with two actions upon choosing 'delivery' exception from suppliers dropdown option to take an action of sending emails to both of your email addresses. Now, I am sure you might already be aware of the process of applying conditions to your form. But let me give you a go through with the help of a few images.
Step-1: Click on Conditions button on the top of your form incircled '1' in below picture. Select send email after submission incircled '2' in below image.
Step-2: Follow below steps. Also shown in the image below
a) Select 'supplier' dropdown option in If dropbox.
b) Select 'Equal to' in field dropbox.
c) Write 'delivery' in textbox.
d) Select your email notification option from Send dropbox.
e) Write the 1st email address you want to receive notification.
f) Click on Add new Action button
g) Write the 2nd email address you want to receive notification.
h) Click 'Save'.
Once this condition is applied, both of your email adresses should receive notification after form submission. I hope this addresses your problem.
both elaine and i have looked at this and can see nothing different
from your decsciption below but it is still not working
when you mention dropbox i assume you mean dropdown box not the online
we know unilever is working correctly and see no difference in the setup.
Please can tou come back to me asap
I'm sorry for the trouble caused to you.
Upon checking your forms email alerts, I did not find any issue with it. The submission emails should work normally and Elaine should have received the submission emails.
Our email server log confirms that the submission emails are being sent successfully to email address "firstname.lastname@example.org". Please check the logs here:
/var/log/jotform/remoteSmtpEMAIL.log:[06/Jan/2014:05:13:26 -0500] remote SMTP to email@example.com from firstname.lastname@example.org Last-Form-ID : IP : 184.108.40.206 Form-ID: 32473263430852
/var/log/jotform/remoteSmtpEMAIL.log:[06/Jan/2014:05:16:00 -0500] remote SMTP to email@example.com from firstname.lastname@example.org Last-Form-ID : IP : 220.127.116.11 Form-ID: 32473263430852
/var/log/jotform/remoteSmtpEMAIL.log:[07/Jan/2014:04:59:28 -0500] remote SMTP to email@example.com from firstname.lastname@example.org Last-Form-ID : IP : 18.104.22.168 Form-ID: 32473263430852
Have you already checked your spam folder? If you are using any email client to access emails of mjbakerfoodservice.co.uk, please check the spam folder of your email client. If the emails are not there in spam folder of email client, you may like to login to your webmail account and check all other folders in your webmail account.
If you do not find emails in your webmail account as well, please contact your email service provider to find out if they are blocking any emails from jotform.com. You may also like to check our following guide and provide your email service provider the list of domain which needs to be white listed: http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues
Hope this helps.
It is still not coming through but if from another supplier working ok
from server people below
I can’t see those domains being blocked on our servers. I have added
them to the sever white list anyway.
The contents and attachments contained within this email are confidential and intended only for the named recipient.
Discussing, forwarding, publication or other use by any unauthorised person is strictly prohibited.
If you have received this email in error please notify us immediately.
Heritage Software Limited operates an Inbound/outbound virus checking system and makes every effort to ensure that email's and any attachments are virus free.
However, we do not accept any responsibility should a virus be spread through the opening of this message or any associated attachments.
Upon cheking your form I found that you have one single Notification for all your conditional emails.
That could be causing some conflict in the email delivery process. So, I would recommend you to create separated Notifications for each conditional email addresses. Here is how to create new notifications: Setting up email notifications
Once you create the notifications assign the conditions to the desired notification.
I hope this helps. If you need further assistance with this inquiry, please inform us.