lelliottAnswered on June 01, 2021 05:43 PM
Jessica JotForm SupportAnswered on June 01, 2021 10:18 PM
Hi lelliott, thank you for reaching us.
Could you kindly elaborate further on the difficulty you are facing? In addition, you may also consider logging out then log into your account and try again.
We await your updated response.
lelliottAnswered on June 02, 2021 10:11 AMThe report does not show any submissions past the middle of April. There are multiple submissions each day that are not showing up since then.
Welvin Support Team LeadAnswered on June 02, 2021 11:50 AM
We apologize for the inconvenience.
It is indeed not displaying submissions since April 17, but you have submissions after that date. The Calendar Report was properly configured. I think it's a glitch.
I have escalated this ticket to our backend team for further review of this case. If we have an update, we will let you know here.
Thank you for reporting.
lelliottAnswered on June 08, 2021 11:11 AM
This still is not functioning, any update?
Welvin Support Team LeadAnswered on June 08, 2021 02:24 PM
We're sorry, but we do not have an update yet this time. The ticket was already assigned to our developers. They'll keep you updated.
lelliottAnswered on June 17, 2021 10:00 AM
The report is still not functioning, it has been 16 days since my initial complaint. Can you please speak with your developers, this time frame is unacceptable.
Ashwin JotForm SupportAnswered on June 17, 2021 01:57 PM
Unfortunately, we have not received any update from our backend yet. I am sending a note to the assigned team, and we will get back to you as soon as we have any update from them.
lelliottAnswered on June 23, 2021 12:06 PM
We are now another week later, can you please follow up to see if your support team has done anything.
Ashwin JotForm SupportAnswered on June 23, 2021 02:01 PM
I hear your concern, but we have not received any update from our backend team yet. We will get back to you as soon as we have any update form them.