Calendar Report not displaying submissions from Mid April onwards

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    lelliott
    Asked on June 01, 2021 at 05:43 PM
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    Jessica_H
    Answered on June 01, 2021 at 10:18 PM

    Hi lelliott, thank you for reaching us.

    Could you kindly elaborate further on the difficulty you are facing? In addition, you may also consider logging out then log into your account and try again.

    We await your updated response.

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    lelliott
    Answered on June 02, 2021 at 10:11 AM
    The report does not show any submissions past the middle of April. There are multiple submissions each day that are not showing up since then.


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    Welvin
    Answered on June 02, 2021 at 11:50 AM

    We apologize for the inconvenience.

    It is indeed not displaying submissions since April 17, but you have submissions after that date. The Calendar Report was properly configured. I think it's a glitch.

    I have escalated this ticket to our backend team for further review of this case. If we have an update, we will let you know here.

    Thank you for reporting.

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    lelliott
    Answered on June 08, 2021 at 11:11 AM

    Hi Welvin,

    This still is not functioning, any update?

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    Welvin
    Answered on June 08, 2021 at 02:24 PM

    We're sorry, but we do not have an update yet this time. The ticket was already assigned to our developers. They'll keep you updated.

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    lelliott
    Answered on June 17, 2021 at 10:00 AM

    Hi Welvin,

    The report is still not functioning, it has been 16 days since my initial complaint. Can you please speak with your developers, this time frame is unacceptable.


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    ashwin_d
    Answered on June 17, 2021 at 01:57 PM

    Unfortunately, we have not received any update from our backend yet. I am sending a note to the assigned team, and we will get back to you as soon as we have any update from them.

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    lelliott
    Answered on June 23, 2021 at 12:06 PM

    Hello Ashwin,

    We are now another week later, can you please follow up to see if your support team has done anything.

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    ashwin_d
    Answered on June 23, 2021 at 02:01 PM

    I hear your concern, but we have not received any update from our backend team yet. We will get back to you as soon as we have any update form them.