Email Response has suddenly changed...

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    newsong
    Asked on June 01, 2021 at 06:43 PM
  • Profile Image
    Amin_N
    Answered on June 01, 2021 at 11:17 PM

    Hi there,

    Thanks for reaching out to us!

    Checking the email notification on the form in question, I can see that there's an email field specified for reply-to email as shown below.

    1622603542_60b6f716e19c3_

    Is the issue still persistent? If so, can you please authorize me to temporarily add myself as an email recipient and test-submit your form so I can further investigate the issue?

    We're patiently waiting for your response.

  • Profile Image
    newsong
    Answered on June 02, 2021 at 07:24 AM

    Yes, please test it out.

  • Profile Image
    Lorenz_A
    Answered on June 02, 2021 at 08:38 AM

    Hi there,

    I temporarily added myself as an email recipient, did a test submission, and the "reply-to" info is showing in the email notification as expected.

    Can you please check the email notification you received related to my submission and see if the issue still persists.

    We will wait for your response.