Collaborators: Issues viewing comments

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    Scott 
    Asked on June 01, 2021 at 08:51 PM

    Hello,

    We are considering using Jotform for our foundation. We would use your form to accept grant applications. What is the best way for our boardmembers to review and comment on the submissions? I have experimented with using the "inbox" and leaving comments, but the comments are not visible. I've shared the inbox with permission as collaborator and they also have issues seeing comments.

    Thanks, Scott

  • Profile Image
    Vanessa_T
    Answered on June 02, 2021 at 12:56 AM

    The comments section is only intended for the form owner. If you wish others to view comments, please add a Long Text Entry field within your form and add your comments within that field.

    Quick-Overview-of-Form-Fields

  • Profile Image
    Scott 
    Answered on June 02, 2021 at 01:30 PM

    I don't see how this is true. In the inbox window there is an option to share the inbox with others as "collaborators". This should allow them to comment on the form submissions and see other comments that collaborators have left. Is this the way it works?

    I've shared this with a coworker and it lets her write a comment, but I cannot see it. She can however see some of the other comments.


  • Profile Image
    Anthony_Evans
    Answered on June 02, 2021 at 05:57 PM

    Howdy Scott,

    I apologize for any confusion.

    I have created a brief test form and invited another test account to be a Collaborator on a Private Inbox. It appears that your Collaborators should be able to see any comments that are left. I was able to create and see comments as the form owner and as a Collaborator.

    I see that you have provided two different emails that are both attached to accounts that contain forms. Could you please provide more information about this issue so we may better assist you?

    Specifically please provide:

    • The form ID that is linked to the Inbox.
    • Which users are able/unable to see comments.
    • Is it all comments or only some? If some, which ones.

    Thank you for your assistance and understanding. We look forward to your reply!

  • Profile Image
    Scott
    Answered on June 03, 2021 at 01:38 AM

    here is the URL for the inbox:
    https://www.jotform.com/inbox/211517418198156

    It seems like we only have an issue with boire@sbcglobal.net. This user is able to see other comments and it looks like she is able to leave a comment, but it does not appear to her or others. I may have originally sent boire@sbcglobal.net an invitation with "read only" permission. Later, I sent it again with "collaborator" permission. She did not receive an email from Jotform to confirm this new status. Would this change her permissions? If she had "read only" status, would she still see the comment icon and be able to fill out a comment?

    Is there a way to see a list of who has collaborator permissions?

    Is there a way to change the name of the submissions to something other than "submission 1" etc. Or add a field under this to indicate the submitter of the form?

    Thanks for your help!!

  • Profile Image
    Vanessa_T
    Answered on June 03, 2021 at 03:12 AM

    I checked our system and found out that there is currently no user with the boire@sbcglobal.net email address.

    1622704006_60b87f8663c7a_04301.jpg

    Did he used to have an account and later changed the email address?

    Or did your Inbox used to have Public Access?

    1622704123_60b87ffb7938d_04302.jpg

    Nevertheless, so she can continue accessing your Private Inbox, please have her create a Jotform account.

    Once done, I suggest you revoke her previous access and invite her again.

    1622704222_60b8805e3a369_a.gif

    Is there a way to see a list of who has collaborator permissions?

    Please see my screencast above which should show all the invitees of your Inbox page.

    Is there a way to change the name of the submissions to something other than "submission 1" etc. Or add a field under this to indicate the submitter of the form?

    Will be answering you in the ticket linked below shortly:

    https://www.jotform.com/answers/3137518

  • Profile Image
    careth
    Answered on June 03, 2021 at 01:03 PM

    boire@sbcglobal.net does have an account. Below is a screenshot of the information.

    The issue may be because she originally completed the form and tested the "save" function - so perhaps because her account is type "Form User" she does not get permission to comment? However, there is no indication that she does not have this permission - Jotform givers her access to the inbox and appears to let her comment, but the comments are not showing up with the others.

    I pretty sure I never had the inbox set to "Public Access".

    1622739065_60b90879d4157_1622737938845bl

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    ackmediausa
    Answered on June 03, 2021 at 01:31 PM

    I just noticed that if you add a URL to a comment, it does not show up when viewing the comment.


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    Anthony_Evans
    Answered on June 03, 2021 at 04:21 PM

    Hello again,

    You are correct, the "FORM USER" is not a "real" account. Form Users are created when a form is Shared to an email that is not registered yet.

    To quickly convert that account to the Starter Tier, please have Kelly login and click on My Forms. Then create a new form, doesn't really matter what. Once the form has been created the account will be upgraded to the Starter tier. Then just have her log out and back in one more time, this will update the account completely.

    After this Kelly should be able to see the comments as well!

    I understand that you have found an issue with URLs in the comments. I have created a new thread to address this issue. Please find my response here: https://www.jotform.com/answers/3139063

    Thank you for your patience and understanding!

  • Profile Image
    ackmediausa
    Answered on June 03, 2021 at 06:06 PM

    It might be helpful if the comment option wasn't available to someone who can't comment. Someone might fill out a long heartfelt comment only to have it vanish when they try to post it.


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    Vanessa_T
    Answered on June 03, 2021 at 11:45 PM

    I have moved your last concern to a separate ticket and will be answering you in the ticket linked below shortly:

    https://www.jotform.com/answers/3139781