What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Billing problem

    Asked by cpmomcat on January 07, 2014 at 09:10 AM
    I am being billed a monthly charge in error because I recently took advantage of the yearly subscription offer.  Can you please reverse this charge and change my account to paid in full for the next year? 

    Below is the billing email that I receivedl

    Here is the confirmation of the order for the yearly subscription:

    Inline image 1

    I tried to cancel these monthly payments, but received a message saying that my account would be cancelled, and I have a LOT of forms that I don't want to lose, so that option concerned me.

    Please cancel the monthly payments or let me know how I can safely cancel them!!!

    Screenshot
    problem email height yearly message
  • Profile Image
    JotForm Support

    Answered by ardy0689 on January 07, 2014 at 11:35 AM

    We apologize for this inconvenience. I have now cancelled your monthly subscription and fixed your account. You should be able to receive notification about the changes on your billing and your next billing date should be Jan 6th 2015. This happened because you upgraded a wrong username OssiningCampMeetingAssoc but I have now corrected it.

    If you need further assistance, please do not hesitate to ask. Thank you