What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Jotoform is not working with Zoho CRM Authentication 2nd Request

    Asked by tietechnology on January 07, 2014 at 09:11 AM

    Zoho CRM plugin used in jotform is not authenticate the login credentials.

    Jotform account with the name "Test form".

    Page URL:

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    JotForm Support Manager

    Answered by Jeanette on January 07, 2014 at 11:06 AM

    We are very aware of the problem, I have opened a ticket on this thread to elavate it with a more urgent status

    Can you please clarfiy if you also have an Zoho enterprise account? Please let us know as we were not able to reproduce the problem with a free Zoho account

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    Answered by tietechnology on January 07, 2014 at 11:17 AM

    Hi thank you for the help. We are currently on Old Enterprise.

    How soon will someone get back to us.   This issue has been for more than a week.


    Thank you
    Don Anderson
    O. 813-856-0223 ext. 111
    F. 813-354-4408
    E. don@tietechnology.com
    Skype: TieTechnology

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    Answered by pinoytech on January 07, 2014 at 01:23 PM

    Hi Don,

    Unfortunately, we can't provide you an ETA to when this issue sorted out by our dev team. Don't worry, as soon as this issue sorted out, we'll assure you to inform you immediately.

    Thank you for your patience!

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    Answered by annette7061 on February 02, 2014 at 06:50 AM



    I too am experiencing the same problem, when will we have an answer please 

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    Answered by EliezerN on February 02, 2014 at 10:07 AM


    We are sorry for the inconveniences this may have caused you. Now, we have not received any update form our dev team yet, once they resolve this issue we will update this thread.

    However, we highly encourage you to open your own thread to post your issue with enough details there. That will allow us to give you the proper assistance for your particular issue and open a ticket for it if necessary.

    You can open a new thread here: http://www.jotform.com/answers/answer.php

    We appreciate your cooperation.

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    Answered by emrew86 on February 27, 2014 at 06:34 AM
    1.Click here  to goto your account settings
    2.Click on "Manage Application Specific Passwords".
    3.Please enter any machine name and your current account password in the "Application Specific Passwords" dialog box.
    4.Generate new key for your account.
    5.You have to use this password to access these apps instead of your account password.
    Now you will be able to use your jotform tool with this key as password.