We have an issue with uploading photos.

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    21challengedreamteam
    Asked on June 02, 2021 at 06:24 AM

    We have an issue with Uploading photos...The Issue is getting Worse....

    What can we do about that..?

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    Jed_C
    Answered on June 02, 2021 at 07:18 AM

    We apologize for the inconvenience.

    May I know which form this issue happens? I tried one of your form and I was able to attach an image.

    Looking forward for your response.

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    21challengedreamteam
    Answered on June 02, 2021 at 09:15 AM

    Pictures cannot be Uploaded for some hours now....1622639722_60b7846adc59e_Χωρίς τί

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    Bojan
    Answered on June 02, 2021 at 10:22 AM

    Greetings.

    Please note that you have shared a screenshot of the builder. You need to open the direct form link and you will be able to upload images here:
    https://www.jotform.com/form/211493192350350

    If you wish to show images on your form, please use the Image field:

    screenshot_5903.png

    If you do wish to upload images, and it doesn't work from the live link, please take a screenshot of the console logs, and share it with us. Make sure that you take a screenshot of the logs after you click on the upload button.

    You can click here to see how to access logs. To see how to share images with us, please click here.

    Thank you for your cooperation.

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    21challengedreamteam
    Answered on June 02, 2021 at 10:38 AM

    They cannot upload photos from their mobile phones

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    Bojan
    Answered on June 02, 2021 at 11:45 AM

    Greetings.

    I have tested your form from Android and iOS devices, however, I could not replicate the problem. Please let us know what devices and browsers they are using so we can replicate the problem.

    Thank you for your cooperation.