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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    YouTube videos from widget not appearing when using the form in secure mode

    Asked by brookspipher on January 07, 2014 at 10:45 AM

    Hello, 

    I’ve asked this question before on December 30, but the problem seems to have continued.

    My form has a few YouTube videos embedded from the YouTube widget that are not appearing on Chrome browser. I have checked using multiple computers and operating systems. In their place is blank space. The videos appear fine using another browser like Safari. 

    Any ideas?

     

    Thanks!

    Page URL:
    https://secure.jotform.co/form/33633992009862

    Screenshot
    Youtube problem blank space checked
  • Profile Image

    Answered by EliezerN on January 07, 2014 at 01:06 PM

    Upon viewing your form I was able to reproduce the issue, however, this is due to the fact that you are using the your form in Secure mode (HTTPS://SECURE). Our widgets do not support secure protocol currently, so your videos will not display if you use your form in secure mode.

    So, I have forwarded this issue to our dev team so that they can find a prompt solution to this bug. We will inform you via this thread once the issue is resolved.

    If it is not mandatory for you to use the secure mode of your form you can change your form URL to this one http://www.jotform.com/form/33633992009862

    Thanks

  • Profile Image
    Chief Technology Officer

    Answered by eee on January 09, 2014 at 04:19 AM

    Hi,

    Problem has been solved,

    Kindest Regards,

    Ertugrul.