Stripe API error

  • Profile Image
    terrymorrell
    Asked on June 02, 2021 at 09:28 AM

    Hi - I keep getting this error, but I have a different stripe account connected to a different form and that works fine?

    Screenshot
  • Profile Image
    Bojan_J
    Answered on June 02, 2021 at 11:18 AM

    Greetings.

    Are you referring to the form Booking Extras? This form doesn't have Stripe implemented. Please make sure you connect to your Stripe account:

    screenshot_5910.png

    You need to connect Stripe in every form where you wish to use it.

    Thank you for your cooperation.

  • Profile Image
    terrymorrell
    Answered on June 03, 2021 at 02:45 AM

    Hi, yes I have been connecting it and it keeps dropping the connection. I know how to connect, as said on query, i've got it working on other forms. I've looked at some other support info and it mentions cache issues, so i'll try that.

  • Profile Image
    Bojan_J
    Answered on June 03, 2021 at 05:42 AM

    Greetings.

    If clearing the cache doesn't work, please try to make a clone of your form and connect your Stripe account there. If you are still having problems, please let us know.

    Thank you for your cooperation.