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  • Profile Image

    The lightbox form is not working

    Asked by rjjacob on January 07, 2014 at 11:50 AM

    I had a lightbox form on a site for well over a year, but now I can't get it to work.

     

    I would send a page link, but I had to create a static page form because it's a support form which is in use all the time.

    lightbox form create site static
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    JotForm Support

    Answered by KadeJM on January 07, 2014 at 02:12 PM

    Can you please tell us which of your forms is giving you this problem and we will try our best to figure out what is going on with it. The other thing we would need to know is what exactly the lightbox is doing that makes you say it is not working? If you can provide us with any screenshots that would be very helpful as well if possible.

  • Profile Image

    Answered by rjjacob on January 07, 2014 at 02:26 PM

    Yes, I'm sorry for the ambiguous statement. The form is called "UNL Admin Support" and what happened was the link to open the lightbox just stopped working. And sometimes the cursor would not change to a pointer when the link was hovered-over but it would stay as a text cursor.

    I tried re-copying and pasting the script/html code to no avail. Right now I have the form on the site as an html object and it works fine, as did the lightbox for over a year.

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    Answered by EliezerN on January 07, 2014 at 04:24 PM

    Thanks for the explanation

    In order to resolve the issue please try using the next light-box code where I have removed the .js?3.1.32 that was just after feedback:

    <script src="//www.jotform.com/static/feedback" type="text/javascript">

    new JotformFeedback({

    formId:'21554495953160',

    base:'https://secure.jotform.com/',

    windowTitle:'UNL Admin Support',

    background:'#FFA500',

    fontColor:'#FFFFFF',

    type:false,

    height:500,

    width:700

    });

    </script>

    <a class="lightbox-21554495953160" style="cursor:pointer;color:blue;text-decoration:underline;">UNL Admin Support</a>

    Please inform us if you need further assistance with this.

    Thanks

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    Answered by rjjacob on January 07, 2014 at 05:45 PM

    Nope. That didn't work either. Here's the URL where I put it:

    https://mastergardenervolunteer.unl.edu/tech-support.php

    Weird. It worked fine for over a year...

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    JotForm Support

    Answered by EltonCris on January 07, 2014 at 07:09 PM

    @rjjacob

    There's a missing js extension on my colleagues script, I have corrected it with the following.

    <script src="//www.jotform.com/static/feedback.js?3.1.35 " type="text/javascript">

    new JotformFeedback({

    formId:'21554495953160',

    base:'https://secure.jotform.com/',

    windowTitle:'UNL Admin Support',

    background:'#FFA500',

    fontColor:'#FFFFFF',

    type:false,

    height:500,

    width:700

    });

    </script>

    <a class="lightbox-21554495953160" style="cursor:pointer;color:blue;text-decoration:underline;">UNL Admin Support</a>

    Did you make any updates on your page? The form might be conflicting your updated or new scripts which makes it stop working. Let us know if the above script doesn't work for you.

    Hope this helps. Regards!

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    Answered by rjjacob on January 07, 2014 at 08:24 PM

    No, that didn't work either. I haven't made any updates to the pages this is on, either.

    https://mastergardenervolunteer.unl.edu/index.php

    There's another URL you can look at where the script isn't working.

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    JotForm Support

    Answered by EltonCris on January 07, 2014 at 09:17 PM

    @rjjacob 

    Didn't realize your page is running on https. :)

    Please change http://www.jotform.com/static/feedback.js?3.1.35 to https://www.jotform.com/static/feedback.js?3.1.35 or you can simply add "s" after http to enable SSL on your form. The site keeps blocking non secure content that's why the form won't pop up. Try it and let us know if this doesn't help.

    Thanks for your patience and cooperation.

  • Profile Image

    Answered by rjjacob on January 08, 2014 at 07:23 AM

    Thanks! That did it. Works now.

    Much appreciated!

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    Answered by mcastaneda on December 03, 2014 at 10:03 AM

    Hi, I'am having some troubles with this script. It tells me the following (while opening on chrome and firefox browsers): 

    https://max.jotfor.ms/static/feedback2.js?3.2.4473 Failed to load resource: net::ERR_INSECURE_RESPONSE

    And here it is:

    <script src="https://max.jotfor.ms/static/feedback2.js?3.2.4473" type="text/javascript">

    var JFL_43361246276354 = new JotformFeedback({

    formId:'43361246276354',

    base:'https://jotformeu.com/',

    windowTitle:'Donnez-moi un titre',

    background:'#FFA500',

    fontColor:'#FFFFFF',

    type:false,

    height:500,

    width:700,

    openOnLoad:false

    });

    </script>

    <a class="lightbox-43361246276354" width="30px" height="30px" style="cursor:pointer;color:blue;text-decoration:underline;"><img src="images/icons/enveloppe.png"/></a>