Phone field doesn't work correctly on mobile

  • Cheercamp
    Asked on June 2, 2021 at 2:25 PM

    so on my form from A MOBILE DEVICE the part of the form where it asks for the cell phone - doesn't work correctly....


    how can i make my form mobile friendly??

  • Michal_S Jotform Support
    Replied on June 2, 2021 at 7:39 PM

    Hello!

    I've checked your form on my mobile device and the cell phone field looks fine and the form submits correctly:

    131372 196232841 228510078744036 1559519 Screenshot 10


    The other Cell Phone fields look fine too.

    Is your issue with the fact it has no area code and accepts text as well as numbers?

    If so, this is because it's a short text field, not a Phone field. Consider replacing it with a dedicated Phone field if you'd like the functionality of it. I also recommend not deleting the field outright, as the field's data will also be removed from Submissions - try hiding it instead.

    You can also modify the Short Text input to accept only the specified format by turning on the Input Mask option and setting it up to a phone number format:

    131373 1 Screenshot 21

    You can learn more about input masks here:

    Getting Started with the Basics of Input Masking

    If this is not what you meant, please specify the device and the exact problem with the field - a screenshot would help a lot too.

    Thank you!