Make uploaded files available to download in edit mode

  • zgrasley
    Asked on June 2, 2021 at 3:33 PM

    Hi, I have a form that one individual (client) fills out. It is then emailed to a second individual (consultant) to review in edit mode. I would like to add the capability for the client to upload files - I see there is a file upload form element that enables this. However, when the consultant views the form, I need them to be able to download/view the file that was uploaded by the client. Right now, I get a "Whoops! Unfortunately, the page you were looking for could not be found..." message when the consultant clicks on the previously uploaded file name on the form in edit mode.

    How can I make it so that the consultant (opening the form in edit mode) is able to download the attachment placed on the form by the person that initially submitted the form?

    Second, I need to be able to attach that uploaded file to autoresponder emails. Right now, I only see the option to include uploaded files as email attachments in the "Notification Email" advanced settings - not in the advanced settings of other, autoresponder emails.

    How can I attach the uploaded files to normal, autoresponder emails?

    Thank you in advance!

    Zach

    Page URL: https://www.jotform.com/build/201346086959060
  • Jovanne JotForm Support
    Replied on June 2, 2021 at 9:29 PM

    Hi Zach, thank you for contacting support.

    Please try to disable the Require log-in to view uploaded files option on the Account Privacy options.

    GUIDE: how-to-unrequire-log-in-to-view-uploaded-files

    08282020 yTWJ3G6VyO Screenshot 10

    Your other question is moved to a new ticket so we can address it separately to avoid confusion. We will be responding to it via this thread https://www.jotform.com/answers/3137069 shortly.

    Thank you.