Condition to Send Email

  • lreid13
    Asked on June 2, 2021 at 5:34 PM

    Hello,

    I've created the Email Autoresponder and the condition for it. However; it doesn't seem to be working and I am not sure what I am missing.

    In the TERMINATION Form:

    I'd like the following to happen. IF Rep Email is filled AND Reason for Termination is equal to End of Season, Send the End of Seasonal Employment email to Reps Email.

    I want ONLY that email to be sent to them, no other updates of the form, JUST the email.


    Can you please tell me what I am missing?

  • Rehan Support Team Lead
    Replied on June 3, 2021 at 12:54 AM

    Greetings,

    In your condition please use the plus sign to add another "IF" statement to add if the REP Email field is filled.

    1622696037 60b86065797ff  Screenshot 10

    Should you have any other questions then please let us know.

    Thanks

  • Mel
    Replied on June 3, 2021 at 12:56 AM

    Hi,

    I actually had that but recently removed it, that didn’t work either. I’ll add it back in but it wasn’t working as of just an hour or so ago.

  • Rehan Support Team Lead
    Replied on June 3, 2021 at 2:08 AM

    Greetings,

    Can you please confirm if the "End of Seasonal Employment" email will be sent when you are editing the submission?

    Or when the form is initially submitted? Looking forward to hearing from you.

    Thanks

  • Mel
    Replied on June 3, 2021 at 2:15 AM

    No the form will ONLY be sent IF those conditions are met and only that one initial time

  • Rehan Support Team Lead
    Replied on June 3, 2021 at 3:51 AM

    Greetings,

    The unique field name you are using in the condition is incorrect. You can see the complete name in the screenshot below.

    1622706615 60b889b766cbf  Screenshot 10

    Kindly fix it in your condition to make it work.

    1622706641 60b889d17ab31  Screenshot 21

    Should you need further assistance then please let us know.

    Thanks