What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Form not submitting results

    Asked by memclelland on January 07, 2014 at 03:31 PM

    My 60secondbusinessloan form is only collecting data some of the time. Can you look into it and see if there is something going on? 

     

    thanks,

    matt

    Page URL:
    60secondbusinessloan.com

    form not submitting thanks and
  • Profile Image
    JotForm Support

    Answered by EltonCris on January 07, 2014 at 05:26 PM

    Hi Matt,

    Everything should be fine by now. This might be related to the temporary issue earlier which makes the required validation not working but the form should still capture the data normally as usual. Anyway, this has been fixed already. I can also confirmed that your form is now working on your page.

    Our apologies for any inconveniences caused.

    Regards!

  • Profile Image

    Answered by memclelland on January 08, 2014 at 02:26 PM
    Thank you for responding. I am now faced with a new issue.
    The form on my site is taking a long time to load. (20-25seconds)
    It doesn't have happen every time but 2 out of my last 7 tests have taken a long time to load and it is killing my sites conversion rate.
    Please advise.
    Thanks
    Sent from my iPhone
    ...
  • Profile Image

    Answered by Cesar on January 08, 2014 at 04:27 PM

    I have tested loading the form on your site and from the direct URL. Yet after repetively trying it out I have not been able to replicate the problem described on your last post. Kindly let us know if the issue persists. Thank you.