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  • Profile Image

    Delete and old user profile and email response

    Asked by nchamber on January 07, 2014 at 05:12 PM

    My customers are receiving 2 emails from this account - one from me, Amber and one from Janelle who is no longer with our organization.  I need to ensure Janelle is deleted from our profile along with her email notifications.  Specifically I am referring to our Installation Dinner form but also will want to delete her from all the other forms as well for future.

    Page URL:
    http://www.jotform.com/contact/

    email and Emails email notifications all
  • Profile Image

    Answered by Cesar on January 07, 2014 at 06:35 PM

    I have checked the forms configuration. I do see that the AutoResponse Emails do contain Janelle's name. Meaning that when a user submits the form, her name appears on the email they receive. I do see that Email Notifications are being sent to:

    janelle@nipomochamber.org
    rudystowell@gmail.com 

    At this point you can delete those email notifications. Do note the user's will stop receiving the Auto Response Email from when they submit your form. 

    Another option is to change the Sender Name and Recipient Email. To avoid her anem form appearing and for Email Notifications to be sent to that address, respectively.

    To change the Email Address Notifications are being sent to:

    https://cms.jotform.com/uploads/image_upload/image_upload/global/23024_notificationchange.png

    To change the Sender Name of the AutoResponse Email:

    https://cms.jotform.com/uploads/image_upload/image_upload/global/23025_changesender.png

     

     

    Do let us know if you need assistance, deleteing these Email Notifications or modifying them to a different Sender Name / Email Address. 

    Thank you.