How can I only send the fields that the customers answer to them in the autoresponder email?

  • Profile Image
    CBrenda
    Asked on June 03, 2021 at 01:43 PM

    Anyways, I've got a new question:

    How can I only send the fields that the customers answer to them in the autoresponder email?

    E.g. A client has a choice to make an appointment at location A or B, & she chose location A. Can the email only show the time & date selected for location A?

    Thanks!

  • Profile Image
    FelipeSantana
    Answered on June 03, 2021 at 01:50 PM

    If your objective is to only send the data that has been filled in your emails, you can simply enable the Hide Empty Fields option in the Advanced section of your emails.

    This will prevent the email from sending any fields that have been left empty. So, if your users select a location A and not B. The data for location B will be hidden as it is left empty.

    Here is a screenshot for reference:

    1622742455_60b915b749626_

    Please give this a try and let us know if you need further assistance, we are always happy to help.

  • Profile Image
    CBrenda
    Answered on June 04, 2021 at 03:34 AM

    Hi,

    Yes. This is what I'm looking for.

    Thanks!