Signing into my disabled account

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    Shiela 
    Asked on January 07, 2014 at 05:22 PM

    My account was disabled due to size.  I tried to log in to upgrade, but it will not let me.  I have 2 pieces of art I need to retrieve. Help!

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    pinoytech
    Answered on January 07, 2014 at 06:46 PM

    Hi Shiela,

    Please refer on this thread for my response: http://www.jotform.com/answers/313881

    Thanks,

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    artdeptproad
    Answered on January 09, 2014 at 09:43 AM

    When I try to sign into my account it says the username and/or password are incorrect. I clicked on forgot password and send reset instructions but I don’t get an email? What do I need to do?
    Thank you so much!
    Shiela
    ...
  • Profile Image
    ashwin_d
    Answered on January 09, 2014 at 11:25 AM

    Hello Shiela,

    Your email address "artdept@pro-ad.com" is not in our bounce list. You should have received the password reset instructions in your email.

    Have you already checked your spam folder. Do check and get back to us if the issue persists. We will reset the password from here.

    Thank you!