Jotform app doesn't allow Xiaomi phone to take pictures

  • Profile Image
    menasheuhr
    Asked on June 03, 2021 at 02:26 PM

    Hello,

    The app is not allowing Xiaomis to take a picture... it just goes to files to upload



    This is a re-post of a comment on How to Take a Photo and Upload It to Jotform Mobile Forms

  • Profile Image
    Billy_G
    Answered on June 03, 2021 at 08:20 PM

    Hi there,

    I hope you're doing well and thanks for reaching out.

    Kindly supply the information asked below so we can further investigate:

    1. Exact make and model of the Xiaomi phone
    2. Link to the form
    3. Screenshot of what is shown on the Xiaomi phone when trying to take a picture.

    In the meantime, please check that the Jotform app has permission enabled to use the phone's camera.

    Let's open Settings.
    Go to the 
    Manage Apps.
    Then click on 
    Permissions.
    Select 
    Camera.
    Ensure that Jotform has access.

    Once done, try again.

    We look forward to hearing from you.

  • Profile Image
    menasheuhr
    Answered on June 04, 2021 at 04:25 AM

    Hi,


    It is a Xiaomi Redmi Note 9

    https://thejerusalemmarket.com/pages/list-your-items

    1622795024_60b9e3105d10f_

    People access it from a browser.

  • Profile Image
    Billy_G
    Answered on June 04, 2021 at 05:34 AM

    Thank you.

    I'll be investigating further. Once I have an update, we will reach out to you shortly.

  • Profile Image
    Billy_G
    Answered on June 04, 2021 at 05:58 AM

    Thanks for patiently waiting. I was not able to reproduce the issue on the same phone using Chrome and Firefox.

    I have a few more questions so we can properly check:

    1. How many people are complaining about this?
    2. Can you get us a screenshot of what they're seeing when they tap "Take Photo"?

    In my test, the browser asked me what application I'd use to take a photo with when I tapped "Take Photo." The options were "Camera" and "File." If only a single user complains about this, he might have chosen "File" which became the default application whenever he taps "Take Photo." Please see the screenshots below:

    1622800554_60b9f8aa35cfa_

    This is what they'll see after choosing "Files"

    1622800642_60b9f90219b78_

    In that case, you can just inform the user to take a photo of the item before filling out the form. When the user gets to this page, he/she can just tap "Gallery" and choose the photo.

    We look forward to hearing from you.

  • Profile Image
    menasheuhr
    Answered on June 04, 2021 at 06:14 AM

    Thanks for your amazing answer.

    I think the problem is in duckduckgo browser, could you check there?

  • Profile Image
    Billy_G
    Answered on June 04, 2021 at 07:44 AM

    Due to the limitations of our test device(powered by Browser Stack), we're unable to install Duckduckgo browser, unfortunately.

    However, please advise the user to clear the default apps in their phone's Settings. Refer to the guide below:

    Open Security application.

    Click on ‘Manage apps’.

    Tap on File Manager from the list

    Scroll to the bottom, click on [clear defaults].

    Once that's done, try again.