Problmes with Stripe integration

  • Christian_Morgenstern
    Asked on June 3, 2021 at 6:50 PM

    Hello JotForm Team,

    I have the following problem.

    I'am using the "blue" stripe on my form as payment method.

    1622760205 60b95b0db08c3 stripe blue Screenshot 10

    With some credit/debitcards it works fine, but those that are configured in a way, that the customer has to confirm the cards use, this message appears. Unfortunately there does not appear a stept, where the customer can confirm (somehow it works by sms TAN or an App of the credicard company).

    1622760453 60b95c05827ae error Screenshot 21

    I would be glad if you can help me.

  • Vick_W Jotform Support
    Replied on June 4, 2021 at 1:38 AM

    Hi there,

    Could you please share the form URL in question? Currenlty there is only one form in your account and it does not have any active payment integration in it. Please share the form URL so we can provide assistance accordingly.

    Thanks