Problmes with Stripe integration

  • Profile Image
    Christian_Morgenstern
    Asked on June 03, 2021 at 06:50 PM

    Hello Jotform Team,

    I have the following problem.

    I'am using the "blue" stripe on my form as payment method.

    1622760205_60b95b0db08c3_stripe blue.PNG

    With some credit/debitcards it works fine, but those that are configured in a way, that the customer has to confirm the cards use, this message appears. Unfortunately there does not appear a stept, where the customer can confirm (somehow it works by sms TAN or an App of the credicard company).

    1622760453_60b95c05827ae_error.PNG

    I would be glad if you can help me.

  • Profile Image
    Vick_W
    Answered on June 04, 2021 at 01:38 AM

    Hi there,

    Could you please share the form URL in question? Currenlty there is only one form in your account and it does not have any active payment integration in it. Please share the form URL so we can provide assistance accordingly.

    Thanks