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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why is my background image not showing?

    Asked by CDICORP on January 07, 2014 at 08:07 PM

    My form is working perfectly EXCEPT on mobile devices.  It does not display the background image that I've injected into CSS.  Can anyone help?

    Page URL:
    http://www.jotformpro.com/CDICORP/stadiumbackdecal

    background image not visible not showing
  • Profile Image

    Answered by Cesar on January 07, 2014 at 09:58 PM

    I am unable to view your background image on my desktop.

    https://cms.jotform.com/uploads/image_upload/image_upload/global/23039_2014-01-07 20_57_12-Stadiumback Decals.png

    Kindly verify your background's url as I am unable to view it when directing my browser to it. 

    https://cms.jotform.com/uploads/image_upload/image_upload/global/23038_netsuiteurl.png

    If you need further support, do let us know. Thank you.

  • Profile Image

    Answered by CDICORP on January 07, 2014 at 11:35 PM

    That's strange.  I'm using Safari and the background image is showing up fine for me?

  • Profile Image
    JotForm Support

    Answered by abajan on January 08, 2014 at 03:05 AM

    @CDICORP

    The background image probably existed at the URL when you viewed the form in Safari on a previous occasion and that browser cached it. If you clear the cache in that browser or use another browser (desktop or mobile) you shouldn't see the background because there's definitely no background at that URL. As such, I'm changing the thread's title to just "Why is my background image not showing?"